Chat Alarm. The AI that turns group chats into dispatches.
Security companies monitor hundreds of community and neighbourhood watch groups to catch incidents early. Today a person reads every message. Chat Alarm does the reading, scores every message and puts only what matters on the controller's screen. One click turns it into an alarm inside the SEON control room.
Hundreds of groups. One controller.
In South Africa the first sign of an incident rarely comes through the alarm panel. It comes through the community group. A suspicious vehicle in the street, an open back door, a stranger at the fence. Between those signals sit thousands of messages that concern no one. Read everything and you miss what counts. Read nothing and you lose the time that makes the difference.
How it works.
Connect.
Your own number stays a member of the groups it already belongs to. Chat Alarm only reads along, no group is ever opened from the outside.
Score.
Every incoming message is classified by the AI within seconds, with a level from critical to ignore and a short reason why it matters.
Review.
The controller sees a live feed that carries only what is relevant. Every item comes with the surrounding conversation, so the context is never missing.
Dispatch.
Add incident type, address, affected site and a note, then push it into the SEON control room. From there the stored action plan runs exactly as it does for any other alarm.
Only what matters on screen.
What Chat Alarm gives you.
Watch list.
Store vehicles by registration number along with person descriptions. The moment one of them shows up in a group, Chat Alarm raises a critical item.
Context, not snippets.
Every item carries the surrounding conversation. The controller never decides on a single sentence taken out of context.
Multilingual.
English, Afrikaans and German are recognised, and the assessment is returned in the controller's language.
Reply in the chat.
The controller can message the reporter directly without leaving the application.
Straight into the control room.
One click hands incident type, address, site and note over to SEON via the API. From there the regular action plan takes over.
Groups and numbers.
Every connected number and group in one place, with an alert the moment a number loses its connection.
Reporting.
Filter by period, priority, status and group, then export as PDF for the monthly client report or the community forum.
Multi-tenant.
Each security company sees only its own data. Roles for operator, manager and administrator.
Whatever you store, Chat Alarm finds.
One click into the control room.
The month on a single page.
One more channel, the same process.
Chat Alarm is not a separate tool sitting next to the control room, it is another inbound channel into the same platform. An incident from a group runs through the same action plan, the same documentation and the same audit trail as an alarm from a panel. The SEON platform processed 300 million alarms last year, and on average every two seconds a connected security company dispatches a response unit through it.
Reading along, within clear limits.
Five questions, five answers.
Which groups can Chat Alarm read?＋
How fast is an assessment available?＋
What happens if the AI gets it wrong?＋
Which languages are understood?＋
Do we need the SEON control room platform for this?＋
See Chat Alarm with your own groups.
In a demo we connect a test group and show the assessment on real messages from your operation.